Refund policy
Defective or incorrectly supplied products will still be reviewed regardless of the above exclusions where required by applicable law or agreed commercial terms.
6. Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method within 5–7 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the return is due to our error, a confirmed defect, or otherwise required by applicable law.
7. Return Shipping Costs
Customers are generally responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective product supplied by us.
International customers may also be responsible for applicable customs charges, import/export duties, brokerage fees, and other return-related costs.
8. International Returns
International returns may be subject to additional shipping, customs, and import/export requirements.
Return eligibility and the appropriate return location may vary by destination. Please contact us before returning any international order so that we can provide the correct instructions.
9. B2B, Bulk, and Special Orders
For B2B transactions, bulk orders, project orders, customized products, or purchases governed by a quotation, purchase order, pro forma invoice, or separate commercial agreement, the return and refund terms stated in the applicable commercial documentation will take precedence where expressly agreed.
10. European Union 14-Day Cooling-Off Period
Where applicable under European Union consumer law, eligible consumers receiving goods in the European Union may have the right to cancel or return an eligible order within 14 days without providing a reason.
This right may not apply to customized, made-to-order, used, installed, or otherwise legally exempt products.
11. Contact Us
For return, exchange, or refund questions, please contact:
Displaysscreens
Email: info@Displaysscreens.com
Phone: +86-135-7082-9518